How do I figure out my real cost per client or patient?
Take total marketing spend and divide it by signed clients or paying patients — not leads. Leads are just the starting point. The real number is cost per paying customer.
Take total marketing spend and divide it by signed clients or paying patients — not leads. Leads are just the starting point. The real number is cost per paying customer.
It varies by specialty. Cosmetic and elective services often see 3–5× ROI if campaigns are optimized. General care practices may run closer to 2× ROI, but steady patient flow offsets lower margins.
Integrate your booking system or EMR with marketing analytics. This lets you see not just how many patients came in, but which services they paid for — and the value per service.
Dermatologists should track new patient volume by service line, cost per patient, and revenue per service. Acne ads often look good but deliver lower ROI than cosmetic procedures.
Watch organic traffic, but more importantly, track how many of those visitors become patients. Calls and appointment bookings from organic searches are the best measure of SEO ROI.
Yes, but their impact is indirect. Billboards and radio boost brand recall, which lifts search and direct inquiries later. Without measuring these delayed effects, many clinics undervalue offline media.
Track every inquiry to booked consults and completed cycles. IVF cycles can cost thousands, so even small improvements in conversion rates deliver huge ROI.
In competitive metros, cosmetic surgery leads can cost $150–$300. But the real cost per paying patient is often much higher, which is why revenue tracking is critical.
Most agencies optimize for leads or clicks, not profitability. Without linking marketing data to patient revenue, practices end up paying for volume instead of value.
Track patients back to the service they booked and compare revenue against ad spend. A campaign that brings in lots of low-value consults may look good on paper but actually hurts profitability.